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Was very caution while selecting a Parallel Imported. Finally decided to purchase from ABWIN. Very happy to be served by one of the Sales Consultants, Alan Goh who is excellent in his service, integrity, and follow up in satisfying the customer’s expectation. Car was delivered on the date as promised.
On Monday late afternoon, I decided to drop by at ABWIN Car as I recalled the professional response, apology and listening ear from J Ong about the carpark officials.
I gave him a hard time of haggling and what eventually made me sign on the dotted line was the patience and friendly service rendered by this young Sales Consultant. This included bringing me to check out the colour of the car at the warehouse.
Thanks for the great shopping experience your company provides and it is this personable service that differentiates your company from most of the showrooms there. Thumbs up ABWIN Car! Thumbs up J Ong!
Initially, we were rather apprehensive about buying from a parallel importer. However, our fears were addressed by Mr Poo’s genuine service and clear explanation of what goes on during the sales process. He also provided a detailed timeline on when we will be getting our car.
We want to wish him and ABWIN all the very best and once again for our deepest thanks for such excellent service. We will definitely recommend Mr Poo and ABWIN to anyone looking to buy a new car.
I placed an order for the car in April 2016 under the 6-Bid guaranteed COE scheme and successfully got my COE during the third bid.
I was expecting delivery of the car in the third week of July 2016, but I had a last minute request to change colour. Poo CZ did his very best to source for the colour I wanted and my request was fulfilled! Bravo!
As I sold my car earlier, Poo CZ even offered his service to pick me up from my home to ABWIN’s showroom to collect my new car. This resulted in him having to detour from his usual route and pay more ERP charges.
During my new car collection, he explained in detail about the car and seemed to know the car well. Although there were one or two questions which we could not answer, I have to clarify that I am a very detailed person.
This is my seventh car purchase, but it has been one of the best experiences. Poo CZ is strongly recommended due to his superb service. No regrets! Best! Even better than many authorised distributor salespersons.
Thank you Poo CZ!
Credits to Roy and the ABWIN team for rushing to prepare our car with just one day notice despite many unforeseen circumstances which could have caused even longer delays.
If we had a choice, we would definitely return to Roy for any car purchasing/sales opportunities in the future. Thank you Roy!
In future, should I want to buy a car again, ABWIN will always be my priority and I will definitely look for your sales person, Huang JunMing.
I will highly recommend Jasper and ABWIN to my colleague and friends. Thank you.
I bought a Mercedes VITO 108cdi two weeks ago. He made a promise that the vehicle will be delivered with all the parts I deemed undesirable rectified. I accepted his offer with some reservations (just to manage my expectations). Although the delivery was delayed by a working day, it was delivered as promised with all imperfect parts changed! I was very impressed. A high temperature was observed a day after I took over the van. I called Jun Ming to see if he were able to look into the matter, a request he gladly took ownership of. There was no hesitation in his response, something that I felt reflected his sincerity. I was truly impressed! What really swept me off my feet was that he called to follow up on the temperature issue two days after it was resolved. The fact that I have been in the service industry and am an advocate of high service standards, and that I am a skeptic where it comes to car dealers, could have made me a potentially “difficult” customer. However, Jun Ming handled my case with no issues simply because he was willing and happy to serve.
Jun Ming has definitely changed my perception. I hope that this mail will find its way into his service records as he is a gem to your company. I wish you well.
We were attended by Ong Yun Han (Hui) who was very professional in his work.
I would like to commend and praise his good work. Thanks to his efficiency and good customer service, our visits have been very pleasant and everything was settled smoothly.
Hui knows his work very well. He always keeps us updated on the progress of the transaction. He is very jovial, approachable and always making us laugh with his jokes.
Hui is a gem to the company.
Thank you very much.
Mr. Neo showed great professionalism and forthrightness, and was able to effectively communicate the product knoweldge, both pros and cons of different vehicle types.The integrity and patience that Mr. Neo showed well exceeds my expectation of a sales person, for which I am very thankful.
Although eventually there was no transaction made, it was solely due to my personal budget. In addition, I would not hesitiate to recommend Mr. Neo to relatives and friends who are seeking pre-owned cars.
I will definitely go back to him to buy my next van.
Keep up the good work.
Also, not to forget his colleague, Ms Xin Yi, for her kind assistance to expedite the application and approval of my car loan and insurance.
The Hyundai Getz that Alan recommended to us was not only well within our budget, but was also easy to maintain as it is our first family car. Over the course of the sale, Alan was patient and meticulous in our numerous requirements.
We look forward to driving the car for the next one year or so, and hopefully be financially ready to switch to another with ABWIN in future.
Thank you very much to ABWIN and for Alan’s assistance in finding the car that we need.
Once again, thank you for the great experience and I am sure to recommend friends and business partners to look for ABWIN and Mr. BK Tan for assistance when it comes to commercial and private motor vehicles.